Privacy Policy for ParentPilotHQ.com
1. Introduction
At ParentPilotHQ.com, we are firmly committed to safeguarding your privacy and maintaining transparency in how we collect, process, and protect your personal data. We recognize the importance of data privacy and adhere to globally recognized standards, including the General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”). This Privacy Policy outlines in detail how we collect and use personal information in connection with our website and services and reflects our dedication to respecting the privacy rights of all users.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all users who access or use our website, parentpilothq.com, and any associated services or platforms. ParentPilot HQ is the “Data Controller” under the GDPR, which means we determine the purposes and means of processing your personal data.
For any questions, concerns, or requests related to your personal data or this policy, you may contact us via email at [email protected].
3. Categories of Data Processed
We may collect and process the following categories of personal data:
a. Usage Data
Includes data relating to your interactions with our website, such as IP address, access times, browser type, operating system, referring URLs, and pages viewed.
b. Account Data
Includes data you provide when you create an account or register for services, including your full name, mailing address, email address, and telephone number.
c. Profile Data
Includes user-specific preferences, purchase history, interactions with our services, and behavioral trends.
d. Communication Data
Includes correspondence records, customer support requests, and messages sent through our contact forms or chat features.
e. Technical Data
Includes device identifiers, system settings, browser configurations, operating system details, and related technical metadata.
f. Transaction Data
Includes purchase-related information such as billing addresses, payment card details (processed via secure third-party gateways), order history, and fulfillment data.
g. Preference Data
Includes marketing communication preferences, product or service interests, feedback submitted, and opt-in/out status for various communications.
4. Legal Bases for Processing
We process personal data in accordance with applicable data protection laws and rely on the following legal bases under the GDPR:
– Legitimate Interest: Where processing is necessary for our business operations, website functionality, and security, provided such interests are not overridden by your rights and freedoms.
– Contractual Necessity: To fulfill our contractual obligations when you register, purchase, or engage with our services.
– Consent: Where you have explicitly agreed to processing, such as subscribing to marketing communications.
– Legal Obligation: Where required for compliance with applicable laws, regulations, or governmental requests.
5. Your Rights
Subject to applicable laws, you may exercise the following rights regarding your personal data:
– Right to Access: Request access to the personal data we hold about you.
– Right to Rectification: Request correction of inaccurate or incomplete data.
– Right to Erasure: Request deletion of your data, subject to legal limitations.
– Right to Restriction: Request restriction of processing under certain conditions.
– Right to Data Portability: Request your data be transmitted to another controller in a structured, commonly used format.
– Right to Object: Object to processing based on legitimate interests or direct marketing.
– Right to Withdraw Consent: Withdraw consent at any time, without affecting the lawfulness of prior processing.
To exercise any of these rights, contact us at [email protected].
6. Security Measures
We implement appropriate organizational and technical safeguards to protect your personal data from unauthorized access, disclosure, alteration, and destruction. These measures include:
– Encryption of data in transit and at rest
– Secure access controls and role-based authentication
– Regular data backups and real-time monitoring
– Employee training and access limitation based on the principle of least privilege
While we strive to use commercially acceptable means to protect your data, no method of transmission or storage is 100% secure. We encourage users to assist in protecting their information by using strong passwords and logging out after sessions.
7. International Transfers
Your data may be transferred and processed in jurisdictions outside the European Economic Area (EEA) and the United States. When we transfer data internationally, we do so in accordance with applicable legal requirements and rely on lawful transfer mechanisms, such as the European Commission’s standard contractual clauses, to ensure your data receives adequate protection.
8. Data Retention
We retain your personal information only as long as necessary for the purposes for which the data was collected or as required by applicable law. Typical retention periods:
– Account Data: Retained until your account is deleted or otherwise deactivated
– Transaction Data: Retained for 7 years for accounting and compliance
– Communication Data: Retained for 3 years from last interaction
– Usage and Technical Data: Retained for up to 24 months for analytics purposes
– Preference Data: Retained until you update your preferences or withdraw consent
9. Cookie Policy
We use cookies and similar technologies on parentpilothq.com to enhance your browsing experience and help us understand usage patterns. Cookies employed include:
– Essential Cookies: Necessary for core site functionality and security.
– Functional Cookies: Support enhanced features and site preferences.
– Analytics Cookies: Help us understand how visitors use the site (e.g., Google Analytics).
– Performance Cookies: Improve website performance and response times.
10. Cookie Management and Compliance
In compliance with GDPR and CCPA, we provide tools that allow users to manage their cookie preferences. Upon first visit, you are presented with a cookie consent banner. You can update or withdraw your consent at any time via our Cookie Settings page.
If you are located in California, you may opt out of the sale of your personal information using the “Do Not Sell My Personal Information” link, where applicable.
11. Special Protections for Children Under 13
Our services are not intended for children under the age of 13, and we do not knowingly collect data from children without appropriate parental or legal guardian consent. If we become aware that personal data of a child under 13 has been collected without verifiable parental consent, we will take steps to delete such information promptly.
12. Policy Updates and User Notifications
We reserve the right to amend this Privacy Policy from time to time to reflect updated legal requirements or changes to our services. Any material changes will be communicated through parentpilothq.com or directly to users where appropriate. Continued use of the site signifies acceptance of the revised policy.
13. Contact
If you have any privacy-related questions, concerns, or wish to exercise your data rights, please contact:
ParentPilot HQ
Email: [email protected]
We are committed to full compliance with GDPR, CCPA, and other applicable laws. For any clarification related to data protection, we welcome hearing from you at the contact address above.