PRIVACY POLICY
Parent Pilot HQ (“Parent Pilot,” “we,” “us,” or “our”) is committed to safeguarding your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit and interact with our website, parentpilothq.com, and related services. We process your personal data in line with the highest standards of data protection and in strict compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
1. INTRODUCTION: OUR COMMITMENT TO PRIVACY
At Parent Pilot HQ, your privacy is essential. We recognize the responsibility of handling your data lawfully, fairly, and transparently. Whether you are browsing our site or engaging with our services, we endeavor to respect your privacy preferences and protect your information from unauthorized access, misuse, or disclosure.
2. SCOPE OF THIS POLICY AND DATA CONTROLLER ROLE
This Privacy Policy applies to all personal data collected through your interaction with parentpilothq.com and our digital services. Parent Pilot HQ acts as the Data Controller for the purposes of the GDPR, meaning we determine the purposes and means of processing your personal data.
California residents are also afforded specific rights under the CCPA; in such cases, Parent Pilot HQ qualifies as a “Business” under the CCPA definitions.
3. CATEGORIES OF PERSONAL DATA WE PROCESS
We may collect and process the following categories of personal data based on your use of our website and services:
a) Usage Data
Includes data such as your IP address, geographical location, browser type and version, pages viewed, time spent, referral source, and browsing path derived from your use of parentpilothq.com.
b) Account Data
Includes identifiers such as your name, physical address, email address, and phone number, collected when creating an account or maintaining a subscription on our platform.
c) Profile Data
Includes your stated preferences, purchase history, user-specific behaviors, content engagement patterns, and feedback, collected to enhance your user experience and personalize services.
d) Communication Data
Includes logs of email correspondence, support inquiries, live chat transcripts, and other forms of direct communication with our support staff or systems.
e) Technical Data
Includes information about the devices you use to access our services, including operating system, hardware model, mobile device identifiers, and browser configurations.
f) Transaction Data
Includes details of purchases, product orders, payment records, billing addresses, and shipping information associated with transactions on parentpilothq.com.
g) Preference Data
Includes your marketing and communication preferences, consent to receive updates, surveys, interests in specific products or services, and opt-in/out selections.
4. LEGAL BASES FOR PROCESSING PERSONAL DATA
We rely on the following legal bases to collect and process your personal information, as established under applicable data protection laws:
– Consent: When you explicitly provide consent for optional data uses, such as newsletter subscriptions and marketing emails.
– Performance of a Contract: When data processing is necessary to fulfill a transaction, product purchase, or service request initiated by you.
– Legitimate Interests: Where it is in our legitimate business interests to enhance services, protect security and prevent fraud, provided that such interests are not overridden by your rights.
– Legal Obligation: When processing is necessary for us to comply with legal or regulatory obligations.
5. YOUR DATA RIGHTS
As a data subject under the GDPR and a consumer under the CCPA, you are entitled to the following rights:
– Right of Access: Obtain confirmation as to whether we process your personal data and request a copy of such data.
– Right to Rectification: Request correction of inaccurate or incomplete data.
– Right to Erasure: Request deletion of your personal data where processing is no longer necessary or consent is withdrawn.
– Right to Restriction: Request that the processing of your data be temporarily suspended under limited circumstances.
– Right to Data Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller, where applicable.
If you are a California resident, you may also exercise:
– Right to Know: Access categories and specific pieces of personal data we have collected.
– Right to Opt-Out: Request that we not “sell” your personal information within the meaning of the CCPA.
– Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
To exercise any of these rights, please contact our Data Protection Officer via email at [email protected].
6. SECURITY MEASURES
We employ a robust set of administrative, technical, and organizational safeguards to ensure the integrity and confidentiality of your data, including but not limited to:
– Secure socket layer (SSL) encryption protocols
– Access controls and role-based authentication for internal systems
– Periodic security audits and vulnerability assessments
– Regular data backups and secure cloud infrastructure
– Staff training on data protection best practices and obligations
7. INTERNATIONAL TRANSFERS
Your personal data may be transferred to, stored in, or processed in countries outside the European Economic Area (EEA) or your region of residence. Where such transfers occur, we ensure adequate levels of protection by implementing appropriate safeguards such as:
– Standard Contractual Clauses approved by the European Commission
– Transfer to jurisdictions recognized by the European Commission as ensuring adequate data protection
– Binding corporate rules and equivalent measures for cross-border data flows
8. DATA RETENTION
We retain personal data only as long as necessary to fulfill the purposes outlined in this Policy and to comply with legal, regulatory, or reporting requirements. Specific retention periods include:
– Account and Profile Data: Up to 6 years from account deactivation
– Transaction Data: Retained for 7 years for financial auditing purposes
– Communication Records: Retained for 2 years from the last contact
– Marketing Preferences: Retained until consent is withdrawn
– Technical and Usage Data: Retained for no more than 24 months
9. COOKIE POLICY
We use cookies and similar technologies on parentpilothq.com to improve user experience, analyze website performance, and deliver targeted content. Cookies used include:
a) Essential Cookies: Necessary for core site functionality and user authentication
b) Functional Cookies: Enhance user preferences and site personalization
c) Analytics Cookies: Collect aggregated statistics on usage and performance using tools such as Google Analytics
d) Performance Cookies: Monitor and improve responsiveness and error tracking
10. COOKIE MANAGEMENT AND COMPLIANCE
Upon visiting parentpilothq.com, you will be presented with a cookie consent banner in line with GDPR and CCPA requirements. You may manage your cookie preferences at any time, including opting out of non-essential cookies via our cookie management tool.
Users may also adjust browser settings to block or delete cookies. Be aware that disabling certain cookies may impair your experience or limit functionality.
11. CHILDREN’S PRIVACY
We do not knowingly collect or solicit personal data from children under the age of 13. If we discover that personal information has been collected from a child without verified parental consent, we will promptly delete such information. If you believe a child has provided us with data without authorization, please contact us immediately at [email protected].
12. POLICY UPDATES
We reserve the right to amend this Privacy Policy at any time to reflect changes in legal requirements, data processing practices, or service offerings. All changes will be published on parentpilothq.com, and where appropriate, we will notify you through direct communication channels associated with your account.
13. CONTACT US
If you have questions or concerns about this Privacy Policy or your personal data, please contact us at:
Parent Pilot HQ
Email: [email protected]
Website: https://parentpilothq.com
We are committed to maintaining compliance with all relevant data protection standards and ensuring transparency in how we handle personal information. Your trust is important to us, and we welcome all inquiries related to your privacy rights and data protection.